Privacy policy

Effective October 21, 2026

Who operates MyRentScore

MyRentScore is operated by Tong Yan.

For account help and content concerns, email support@myrentscore.ca.

For privacy, access, correction, export or deletion requests, email support@myrentscore.ca. Describe your request without including your password or identity documents.

Why we use this information

We use account information to authenticate you, send account emails, and let you manage your reviews and saved apartments. We use rental experiences to provide public reviews and scores after moderation. Reports and limited search-demand information help us address content concerns, prevent abuse, and improve building coverage.

Information we collect

The service stores account email and authentication information, an optional account name, tenancy dates, reported rent, ratings, written reviews, and reports. If you choose to provide a unit number, it is stored separately from public review data. Saved apartments are linked to your account and are private. You can remove them from Saved Apartments at any time.

What is public

Property addresses, published review text, tenancy month and year, unit type, rent, ratings, and aggregate statistics appear publicly. A nickname is public only on reviews where you choose not to post anonymously. Account email, private account name, author identifiers, exact unit numbers, and moderation notes are excluded from the public review feed. Please avoid writing identifying details in your review.

Service providers and cookies

Supabase provides account and database services. Google provides an optional account sign-in method. Resend delivers verification and password recovery emails. Cloudflare forwards messages sent to our support address to the operator’s mailbox. Vercel hosts the website. Address searches use our database. Authentication uses cookies necessary to keep you signed in. Hosting providers may process technical request logs. This service does not add advertising trackers.

Our current Supabase database is hosted in the United States (US West), and our Resend sending region is US East. Service providers may process information outside Canada. Information sent to support is processed by Cloudflare and the mailbox provider receiving the forwarded message.

Abuse prevention

Submitted searches with no rental results and add/review attempts may be recorded to help us identify missing buildings. Demand reports use the last 30 days; older events are removed when another miss is recorded. This does not record each autocomplete keystroke. We use a random browser-session token and a daily hash for deduplication, never raw IP addresses. Signed-in activity can count unique accounts; administrators see aggregated demand without individual identities. Do not enter personal information or unit numbers in building searches.

Account-based submission limits help prevent abuse. Hosting providers may retain technical logs according to their policies. Network addresses are not displayed publicly by the application.

Your choices and retention

Google’s processing of account sign-in is described in the Google Privacy Policy.

You can view and edit your reviews, change your public nickname, and remove saved apartments from your account. Contact support to request access, correction, export, account deletion, or review removal. These requests are handled manually. We may need to verify that you control the relevant account; do not send passwords or identity documents in your initial message. Removing a nickname from your profile does not change nicknames already attached to reviews; edit the review to change its publishing preference.

We respond to privacy requests as soon as reasonably possible and normally within 30 calendar days. For access requests, this means a substantive response, not just an acknowledgement. If an extension or exception permitted by applicable law is needed, we explain the reason, the expected timing and your available options. You may also raise a privacy concern with the Office of the Privacy Commissioner of Canada.

Retention and copies

We retain account information while your account is open to provide account features, and reviews while they remain part of the review service. You may request review removal without closing your account. When a verified account-closure request is completed, we delete your account, its reviews and private review fields, and its saved apartment associations from the live service. Property directory records are shared building information and remain available. Removing a saved apartment deletes that saved association. Search-demand events are pruned as described above.

We may retain limited records where required by law or necessary to resolve a specific dispute or investigate abuse, with access limited to that purpose. We explain relevant exceptions when responding to a request. Support correspondence is kept only as needed to handle the request and document its outcome.

Deletion from the live service may not immediately remove provider backups, which expire according to the provider’s retention cycle. Backup copies are not used to republish deleted material; if a backup is restored, completed deletion requests must be reapplied. We cannot directly delete copies independently saved by other visitors or search engines, but you may contact us for help identifying the public page concerned.

Age requirements and policy updates

MyRentScore accounts and contributions are intended for people aged 18 or older. If you believe a child has provided personal information, contact support so we can investigate and remove it where appropriate. Material changes to this policy will be posted here with an updated effective date. We will seek any additional consent required by law.