A helpful review starts with your experience.

Effective October 21, 2026 · Contributors must be 18 or older.

Share details that help someone understand what living at a property was like.

Describe what happened, not what you think the person is.

Better: “Maintenance took three weeks to repair the leaking sink.”

Avoid: “The landlord is a criminal.”

What belongs in a review

• Review properties you actually lived in.
• Describe firsthand experiences, with dates or context where helpful.
• Focus on facts and your personal experience.
• Be specific about building quality, maintenance, noise, safety, and rent.

What to leave out

• Private information, including exact unit numbers, emails, phone numbers, or someone’s identity.
• Threats, harassment, discriminatory content, or unsupported accusations.
• Advertising, copied reviews, or reviews submitted for payment or incentives.

How moderation works

New reviews and edits enter a moderation queue. We may publish, reject, or remove content that violates these guidelines. A low rating alone is not a reason to remove a review. Reports flag potential issues for review; they do not automatically remove content.

Each account can maintain one review per property. Update your existing review when your experience changes.